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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Bradley Wilkerson

August 18, 2025

5  out of  5
rating by Bradley Wilkerson
"I’ve been with State Farm most of my life and I’m always appreciative of the customer service! Shout out to Kamie for handling this mornings interaction swiftly and efficiently!"
We responded:
"Thank you, Bradley! We truly appreciate your loyalty to State Farm and your kind words about our customer service. We're thrilled to hear that Kamie was able to assist you efficiently. If you need anything else, don't hesitate to reach out!"
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Aaron Coffron

August 7, 2025

5  out of  5
rating by Aaron Coffron
"I have been using this agent for several years and they are always there to help when I need answers. Quick response times and always happy. Thank you!"
We responded:
"Thank you for your kind feedback! We're so glad to hear that Monica provided you with quick and helpful service. We’ll be sure to pass along your appreciation. If you need anything else, don’t hesitate to reach out!"
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Tess Buckner

August 6, 2025

5  out of  5
rating by Tess Buckner
"Yall Kristy is literally the best, my grandma and I ran into some personal problems she took herself off my policy, and Kristy made it to where my insurance didn’t sky rocket up. Instead it went down 30$ cheaper! She’s the best!"
We responded:
"Thank you so much, Tess! We're thrilled to hear that Kristy was able to help you and your grandma during a tough time. It's great to know that she could find a solution that worked for you and even saved you some money. We appreciate your kind words!"
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Grace Cuellar

July 31, 2025

5  out of  5
rating by Grace Cuellar
"Kristy has helped me throughout my entire moving process. She is the most kind and organized person and always willing to answer questions about home/renters/car insurance and anything I needed. Highly recommend!"
We responded:
"Thank you Grace!! Love to hear that. We are here for you with any questions you have! "
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Justin

July 25, 2025

5  out of  5
rating by Justin
"Amanda Farmer was wonderful to work with. She was friendly, patient, and took the time to answer all my questions. She made the whole process simple and stress free. I really appreciate how she went above and beyond to help me find the best coverage. I highly recommend Amanda if you need an insurance agent who truly cares!"
We responded:
"Thank you, Justin! We're thrilled to hear about your positive experience with Amanda. She truly embodies our commitment to providing friendly and personalized service. Your recommendation means a lot to us!"
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Sandy Edgington

July 25, 2025

5  out of  5
rating by Sandy Edgington
"I have had State Farm for approximately a year. Anytime I have questions/concerns Kristy is my “go to”. She returns calls, answers questions, puts out fires, anything to take care of clients. Michael Nelson would not be the same without her. As a matter-of-fact she probably needs a hefty raise for all her hard work, and dealing with some frustrated clients (like myself) when I called. After speaking with her I understood what was happening and she took care of it. Kristy is priceless Thank you so much"
We responded:
"Thank you so much for your kind words, Sandy! We're thrilled to hear that Kristy has been such a valuable resource for you. We truly appreciate your feedback and will definitely recognize her hard work. If you ever need anything else, don't hesitate to reach out!"
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mark loop

July 24, 2025

5  out of  5
rating by mark loop
"State Farm IS There! I have some pretty extensive damage to my house from a recent storm, and Monica had been so helpful it astounds me! Super friendly and quick to answer any questions I have. The Michael Nelson State Farm family is what makes the State Farm commercials feel like they Really do have your back when you need a Great Insurance company! Thank you Monica, Thank you Michael!, and Thank you State Farm for being there in my time of need!"
We responded:
"Thank you, Mark! We’re thrilled to hear that Monica was so helpful during your time of need. It’s wonderful to know that our team made a positive impact, and we truly appreciate your kind words. We’re always here for you at State Farm!"
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Harriet Young

July 17, 2025

5  out of  5
rating by Harriet Young
"The insurance agents were friendly and helpful. They had good advice and answered all of my questions."
We responded:
"Thank you, Harriet! We're thrilled to hear that you found our agents friendly and helpful. Your satisfaction is our priority, and we're glad we could provide the advice you needed. If you have any more questions, feel free to reach out anytime!"
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Dorian Combest

July 15, 2025

2  out of  5
rating by Dorian Combest
"Agents only respond when I reached out multiple times after not getting a response back. I think I will be moving on my State Farm."
We responded:
"Thank you for your feedback, Dorian. I’m very sorry to hear about your experience and understand your frustration. Please reach out to me directly with more details so I can address this matter and improve our service."
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Danielle Batt

July 15, 2025

5  out of  5
rating by Danielle Batt
"We talked to Monica and she helped us every step of the way through our claim making sure we understood the next step and checking in with us she is absolutely the best"
We responded:
"Thank you, Danielle! We're thrilled to hear that Monica was able to assist you every step of the way with your claim. Your satisfaction means a lot to us, and we appreciate your kind words!"
Profile photo of Nadia Carter

Nadia Carter

July 8, 2025

5  out of  5
rating by Nadia Carter
"I have always had such a great experience working with anyone at this office! Kristy and Joyce are always pleasant and so helpful! Thank you for making everything so easy and actually caring for your customers!"
We responded:
"Thank you so much for your kind words, Nadia! We're thrilled to hear that you've had such a great experience with Kristy and Joyce. We always strive to make things easy and truly care for our customers. Your feedback means a lot to us!"
Profile photo of Maria Pasillas

Maria Pasillas

July 3, 2025

5  out of  5
rating by Maria Pasillas
"Excelente trabajo muy amable estamos muy agradecidos que Dios la bendiga y ayude a más personas"
We responded:
"Thank you, Maria! We're so grateful for your kind words and support. It means a lot to us that you feel blessed by our service. We look forward to helping more people just like you!"
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Howard Sherwood

June 26, 2025

5  out of  5
rating by Howard Sherwood
"Quick and easy."
We responded:
"Thank you, Howard! I'm glad to hear that you found the process quick and easy. We appreciate your feedback and look forward to serving you again!"
Profile photo of Oscar Lopez

Oscar Lopez

June 25, 2025

5  out of  5
rating by Oscar Lopez
"Kristy and Monica are lovely! They moment I call, they already know it's me and they help me out with any question I have. I love these guys and how professional and courteous they are. I definitely recommend them to everyone!"
We responded:
"Thank you, Oscar! We're thrilled to hear that you love our team and appreciate our professionalism and courtesy. Your recommendation means a lot to us!"
Profile photo of Michelle Prince

Michelle Prince

May 30, 2025

5  out of  5
rating by Michelle Prince
"Michael Nelson's State Farm Agency is amazing. They go above and beyond to assist their clients both for business and personal policies! Highly recommend."
We responded:
"Thank you so much, Michelle! We're thrilled to hear that you had such a positive experience with our agency. We strive to go above and beyond for our customers, and your recommendation means the world to us!"
Profile photo of Ronald Roland

Ronald Roland

March 31, 2025

5  out of  5
rating by Ronald Roland
"Monica jumped right to what I needed She checked out what I needed and got right back to me. Really nice job!"
We responded:
"Thank you for the kind words, Ronald. We are so happy Monica was able to assist you in such a quick and professional manner. Thank you for choosing our agency."
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Brittany Anderson

March 12, 2025

5  out of  5
rating by Brittany Anderson
"I’m thankful for Monica in helping me in a difficult moment, putting my mind at ease, and being super kind while giving me great advice!"
We responded:
"Thank you for the kind words, Brittany. We are very happy our team was able to assist you. Thank you for choosing our agency."
Profile photo of Jennifer Mount

Jennifer Mount

January 16, 2025

5  out of  5
rating by Jennifer Mount
"So helpful, affordable and kind."
We responded:
"Thank you for your kind words! We're so glad to hear that you found our service helpful, affordable, and kind. Providing a great experience is what we strive for every day. Let us know if there’s anything else we can do for you! 😊"
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leo baldonado

November 22, 2024

5  out of  5
rating by leo baldonado
"Every time I call State farm and when I talk to Monica she always takes care of my issues. She is very good at her job. Very friendly. And polite. .. so thank you Monica. 👍"
We responded:
"Leo, thank you for sharing such kind words! 😊 Monica truly shines when it comes to providing friendly, polite, and efficient service. We’re so glad she’s been able to take care of your needs every time you call. We’ll make sure she knows how much you appreciate her!"
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Judi Carrens

November 13, 2024

5  out of  5
rating by Judi Carrens
"This was hands down the best insurance experience I've had. I assumed most insurance companies were similar and close in price, and I didn't want to hassle with a switch and what that entails. Let me admit I was wrong and wasteful. Brandon Spencer took excellent care of me. It was comfortable. It was convenient. It was great."
We responded:
"Judi, Wow what a kind review! We’re thrilled to hear that Brandon exceeded your expectations and made the process comfortable and convenient for you. We understand that switching insurance can feel like a hassle, so it’s fantastic to know that Brandon helped turn it into such a positive experience. We’re grateful you chose us, and we look forward to continuing to provide you with great service. Thanks again for sharing!"
Profile photo of Shelly Hill

Shelly Hill

October 17, 2024

5  out of  5
rating by Shelly Hill
"Kaleb really made me feel at home And he also got the best auto plan ,and rates For me I would definitely do business With Kaleb again I never met him before But as soon as we started talking he made Me feel comfortable in knowing I selected The right insurance company Thanks Kaleb for outstanding customer service!!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Kaleb made you feel at home and helped you find the best auto plan and rates. It's wonderful to know that he provided such outstanding customer service and made you feel confident in your choice. We'll be sure to share your feedback with him. We look forward to doing business with you again in the future!"
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Nelly

October 8, 2024

5  out of  5
rating by Nelly
"Always get great support from Monica Nelson. Worked through swapping 2 cars and everything was done quickly and efficiently with patience and answers to all my questions. Thanks again!"
We responded:
"Nelly, we're so happy to hear that Monica provided you with quick, efficient, and patient support while swapping your cars. We'll be sure to pass along your appreciation! 😊"
Profile photo of Tiffany Wheaton

Tiffany Wheaton

October 1, 2024

5  out of  5
rating by Tiffany Wheaton
"Kaleb was excellent to work with. He answered all my questions and provided me with great information. He really went the extra mile!"
We responded:
"Tiffany, We're delighted to hear that Kaleb provided you with excellent service and went the extra mile to meet your needs. We appreciate your feedback and are here to help whenever you need us! Thank you😊"
Profile photo of Matt Furr

Matt Furr

September 26, 2024

5  out of  5
rating by Matt Furr
"My family uses State Farm for all our insurance needs. When I have questions or concerns about my policy, I reach out to the local office and speak to a live person, and they provide superb customer service. Monica at the local office is amazing, and her professional expertise exceeds expectations. I highly recommend this agency for all your insurance needs!"
We responded:
"We're thrilled to hear that Monica and the team have provided you with excellent service. It's great to know that you appreciate the personal touch of speaking to someone live at the local office. We're always here to help with your insurance needs, and we truly value your recommendation! Thank you😊 "
Profile photo of Steven Jones

Steven Jones

September 5, 2024

5  out of  5
rating by Steven Jones
"Michael is excellent. I love the way he does business!"
We responded:
"Steven, Thank you for the great feedback! We’re so glad to hear that you love the way Michael does business. If there’s anything else you need or if you have any more questions, feel free to reach out. We’re always here to help!"